Who we are
Our website address is: https://hengyiburners.com.
RETURN & SHIPPING POLICY
RETURNS:-
7-Day Returns, All returns must be postmarked within seven (7) days of the purchase date. items must be returned in “like new” condition with proof of purchase within 7 days of purchase or receipt.
Problems With Your Order?
Damage Due to Shipping/Delivery, Missing Items, Shipping/Delivery Errors
If you receive an order that arrives damaged, incomplete or in need of replacement parts, contact us within three days of receiving the item to report the error or damage.
For defective or damaged products, please contact us at the contact details below to arrange
a refund or exchange.
RETURN PROCESS:-
To return an item, please email customer service at hengyiburners@hotmail.com to obtain a
Return Merchandise Authorization (RMA) number After receiving a RMA number place the
item securely in its original packaging and the order number, the picture of package and mail
your return to the following address
hengyiburners@hotmail.com
hengyiburners.com
Altn. Retums
RMA#
ADDRESS:-No. 14, dazhou xiangnancun, mugang town, zhaoqing, guangdong, China
Phone: +86-19210273408
Please note, you will be responsible for all return shipping charges. We strongly recommended
that you use a trackable method to mail your return
SHIPPING OPTIONS:
Parcel Shipping
Standard Shipping: 20-45 days Delivery business days
Express Shipping: 7-15 days Delivery business days
Expedted on addtion cost
IMPORT DUTIES:
International shipments may be subject to import duties, taxes, or customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient, these charges are imposed by the recipient’s local government, please contact your local shipping company or customs office for additional information in case your package had a tariff. Or contact us for more information support.
Tips:
For our shipping, please provide a valid contact number, postal code at the shipping address. DO NOT enter P.O Box/APO/FPO address.